Contact · Submissions & inquiries
One desk per conversation.
Submissions enter through brokers. Treaty conversations open with the treaty desk. Press, partnerships, and general inquiries reach the central inbox. This page sets out every channel by name and gives a single inquiry form for everything that doesn't fit one of the dedicated desks.
We answer every inquiry within one business day. We do not run a chat widget. We do not capture site visitors into a marketing automation funnel. Direct quotes are not offered; binding business reaches us via a licensed broker.
§ I · Directory of desks
One desk per inquiry.
Tab. 01 · Inbox directory
Every address routes to a monitored desk.
| Inquiry type | When to use | |
|---|---|---|
| Broker submissions | placements@castrarisk.ai | Firm record plus AI deployment record on a named placement. Quote within three business days; bind within six. |
| Underwriting | underwriting@castrarisk.ai | Pre-submission questions, line-of-business specifics, attachment-point conversations. Not for binding business — route binders through your broker to placements@. |
| Treaty & facultative | treaty@castrarisk.ai | Capacity counterparties, treaty memos, bordereau, facultative submissions. NDAs answered same day. |
| Privacy & data | privacy@castrarisk.ai | Data subject requests, telemetry-contract questions, DPO inquiries, processor-controller documentation. Response within 30 days; usually 1. |
| Press & partnerships | press@castrarisk.ai | Media, speaking, analyst briefings. Acknowledgement within one business day. |
| General | hello@castrarisk.ai | Everything else. Routed to the right desk within one business day. |
If you are unsure which desk to use, send to hello@castrarisk.ai or use the form below.
§ II · General inquiry
Send a note.
Broker placements
Submission · Quote · Bind
Sla3 bus. days to quote · 6 to bind
Treaty & facultative
Capacity · Memo · Bordereau
Emailtreaty@castrarisk.ai
SlaTreaty memo on NDA · Fac 3 bus. days
§ III · Offices
Two cities, one correspondent.
Los Angeles
Headquarters · Underwriting
Address to be released with the Q3 MMXXVI announcement.
34°01′N · 118°29′W
New York
Treaty desk · Capital markets
Address to be released with the Q3 MMXXVI announcement.
40°42′N · 74°00′W
London correspondent
EU / EEA & UK liaison
Correspondent office for treaty correspondence and EU AI Act regulatory liaison.
51°30′N · 0°05′W
By appointment
Brussels · Frankfurt · Singapore
On-site engagements with insureds, brokers, and reinsurers by appointment.
Quarterly site visits
Imperium per disciplinam.
Through discipline, command.